Client Procedures
You can learn about many common customer service issues by selecting the links below.
Add equipment to your current lease.
Change bank account for pre-authorized payments.
Check an irregular payment amount.
Check on insurance status.
Check on lease account status.
Exercise Purchase Option.
Get service, maintenance, parts or supplies for leased equipment.
Get warranty service for leased equipment.
Notify Westport if leased equipment is damaged or stolen.
Notify Westport of business name change.
Notify Westport of a new billing address.
Notify Westport of a new equipment location.
Qualify another party to assume your lease.
Request quote for early lease termination.
Request copies of lease documents.
Trade-up to new equipment.
Add equipment to your current lease.
Westport makes it easy for existing clients to lease additional new equipment. To get the process started, simply provide us with details for the new equipment you need. Phone us with the equipment description, or fax a copy of the quote/proposal you have received from your equipment supplier.
Change bank account for pre-authorized payments.
Changing pre-authorized payments from one bank account to another is an easy process. Simply fax us a sample copy of your new cheque as soon as possible. The number for our fax is (604) 681-1260 or 1-800-667-4426. You should include your company name, a note indicating when the change is expected to take place, and contract number(s) if possible. If you have more than one lease, please advise us if the bank information is to be changed for all of your leases. If you have not yet received your pre-printed cheques, sample counter cheques are usually sufficient (as long as they have the account information encoding along the bottom). Please note that we request 30 days notice for change of bank accounts as debits may be scheduled with the bank up to two weeks before they are due. We recommend that you keep enough funds in your old account to cover your automatic payments until you are sure the transfer has been completed. If you cannot keep your old account open, you should make arrangements to courier payment to us prior to the due date to avoid NSF charges.
Check an irregular payment amount.
There are three common reasons why the payment amount withdrawn from your bank account might be different from the amount shown on your lease contract.
1. Sales Taxes. The majority of lease agreements show the payment amount net of applicable sales taxes. This is because sales taxes vary in different jurisdictions and also change from time to time. Check to see if the amount deducted from your bank account matches the total lease payment including taxes.
2. Insurance. Providing proof of adequate insurance coverage is a condition of every lease agreement. This proof must be provided both at the start of the lease, and during the lease term when insurance coverage is renewed. (The lessor must be named as Loss Payee with respect to the subject equipment, and usually receives Renewal Notices directly from your insurance provider.) The payment amount withdrawn from your bank account may change if insurance requirements are not met. An Insurance Confirmation form is provided with each lease agreement. Once we receive your insurance agents' information we contact them to request the appropriate proof of coverage. If proof is not received within 30 - 60 days of the start of the lease, an insurance policy is automatically put into place on your behalf and an insurance premium is added to the regular periodic payment. Your lease states that you are responsible for this additional coverage if your insurer does not provide proper proof.
3. Initial Payments. If you did not provide a cheque for your initial lease payment it may be taken by pre-authorized debit. The Initial Payment is likely to be different from the anticipated regular amount due to the security deposit and/or payments for pro-rated partial rentals.
Although these are the three most common reasons your payment amount might be different than expected, there could be other possible reasons. Please contact us immediately if the amount deducted from your account appears to be incorrect.
Check on insurance status.
To make sure that we have received adequate proof of insurance, or to provide updated insurance information, contact us by phone or fax. (Remember you may be responsible for additional insurance charges if proper proof of coverage information is not provided. If you change insurance providers during the term of your lease, be sure to instruct them that your leasing company needs proof of coverage. Make sure all the Loss Payees listed under your previous coverage are included under your new plan.)
Check on lease account status.
To find out the status of your lease, including number of payments remaining, expected expiry date, whether or not the account is paid up-to-date, etc., contact us by phone or fax. Try to provide as much information as possible with your request, along with the reason for your inquiry, so that we can provide you with the best response possible. You should always notify us if you have had a change of address, change of bank account, or have moved the equipment to a new location. It is important to contact us immediately if you suspect there has been an error in collection of your payments.
Exercise Purchase Option.
Westport lease agreements are normally lease-to-own plans, however you do not automatically own the leased items once the required number of payments has been made. The lessee is normally given a first right of refusal to purchase the equipment for an option amount pre-determined at the start of each lease. You must exercise the purchase option in order to stop the lease payments and take title to the equipment. Westport will normally contact you with a notice one to two months prior to the date of your purchase option, however it is ultimately your responsibility to make sure that you do not miss the option date. If you have any questions about your purchase option, or questions about a purchase option notice you've been sent, contact us.
Get service, maintenance, parts, or supplies for leased equipment
Virtually all equipment leases are now provided on a 'net lease' basis. The equipment user is responsible for the consumables, insurance, service and maintenance of the asset. This enables the lessee to source and select supplies and service suited for their individual needs. When needed, you should contact the equipment supplier to arrange for suitable service and support. If you do not have the name or contact information for the original equipment supplier, contact us as we keep records with supplier information. We may also be able to suggest an alternate source if the original equipment supplier does not provide the services you need (or is no longer in business).
Get warranty service for leased equipment
Manufacturer or dealer warranties, extended service plans and licensing benefits on leased equipment generally flow through to the lessee. You should be entitled to the same protection as any other purchaser. Some warranties may require that you provide original proof of purchase to qualify for coverage. Westport retains and can supply such records when necessary. Should you need proof of purchase records or any other documentation for warranty coverage, please contact us.
Notify Westport if leased equipment is stolen or damaged.
If your leased equipment is damaged or stolen, you should contact Westport as soon as possible. We will prepare the necessary information your insurance company will need to process your claim. For any loss, stolen or damage notifications please contact us immediately.
Notify Westport of business name change.
If your business name changes due to a new incorporation status or simply a change in operating name, please contact us so we can update our records. This will help to avoid possible confusion in crediting payments to your account, and will ensure that you are able to exercise your purchase option at the end of your lease.
Notify Westport of a new billing address.
We request that you notify us whenever you have a change of address. It is a required condition of each lease agreement, and it helps to make sure you get all correspondence related to your lease agreement. For all notification options please contact us.
Notify Westport of a new equipment location.
If the equipment on lease is moved to another location, you should let us know us as soon as possible. For all notification options please contact us.
Qualify another party to assume your lease.
Subject to credit approval, it is possible to have another company or person assume your lease and take over the responsibility for all remaining payments. The party looking to take over your lease will need to submit a credit application to Westport. This can be done online by printing and faxing the application. There is an administrative fee for credit investigation and re-registration that may be paid by you or the party applying to take over the lease. Upon credit approval of the transfer, new documents will be prepared for the assignee to endorse. Please note that you will still be responsible for making all lease payments until the documentation process and transfer is complete.
Request quote for early lease termination.
If you wish to purchase the equipment prior to the lease expiry, simply contact us and request a quote for a lease 'buy-out'. If you wish to complete the lease payment obligations and return the equipment, you should request a lease 'pay-out' quote. We always confirm that the lease account is current and that there are no other outstanding charges owing before calculating either quote. These quotes are normally valid only for a limited time period, and will change with each additional payment that is made. For this reason, it is best to request the quote close to the date when you plan to make the purchase. Payments will continue as usual until full payment for a buy-out or payout quote is received. To request a quote please contact us.
Request copies of lease documents.
You can request copies of lease documents by contacting Westport. Please be sure to provide contact information and contract numbers (if possible) with your request. We can send the copies by fax, post or email. For security reasons, Westport will only accept requests from the authorized customer contacts.
Trade-up to new equipment.
A 'trade-up' is an exchange of equipment you previously leased, for new equipment and a new lease agreement. If the equipment you have on lease is no longer meeting your needs, determine the best replacement solution and request a quote from the supplier. Fax Westport a copy of the quote/proposal from your supplier and note that you are requesting a trade-up for your current lease. Once we have the details on the new equipment and pricing, we will contact you to finalize the upgrade.
Unless otherwise stated, all of your correspondence can be sent by fax to (604) 681-1680 or 1-800-667-4426, email or postal mail.
Westport Leasing Corporation
11198 - 84th Avenue Box 33026
Delta, B.C. CANADA V4C 2L7
Phone: (604) 681-1260 | Fax: (604) 681-1680